If you’re experiencing a problem, please contact our customer support and provide details and screenshots of the issue you are facing. While we do offer phone customer service, we request that you limit technical difficulties to email only. Email: support@mycarrots.app
Reporting Bugs
Welcome to the troubleshooting section. We haven’t had enough traffic in our customer support channel to populate a detailed troubleshooting guide. Unfortunately, applications tend to have some kinks that need worked out, especially during the beta phase. To report a bug, tap Profile > Give us feedback, fill out the form and submit. If you are unable to submit a …
Powered by Carrots™
Powered by Carrots™ is the philanthropic arm of Carrots. Under this brand we engage in social and community projects. Community gardens Powered by Carrots™ is in the process of developing community gardens open to the public for the benefit of the community. Sustainable operations Carrots is determined to establish sustainable net-zero carbon emissions and raise awareness on the benefits of …
Global Suicide Hotline Resources
Suicide hotlines provide help to those in need. Contact a hotline if you need support yourself or need help supporting a friend. If you’re concerned about a friend, please encourage the person to contact a hotline as well. United States National Suicide Prevention Lifeline http://www.suicidepreventionlifeline.org Phone: 1 800 273 TALK (8255) Lifeline Crisis Chat http://www.suicidepreventionlifeline.org/gethelp/lifelinechat.aspx Veterans/Military Crisis Line (for active …
Account Security Tips
You can better secure your Carrots account by following these tips: Never share your registration code or two-step verification PIN with others. Enable two-step verification and provide an email address in case you forget your PIN. Set a device code. Be aware of who has physical access to your phone. If someone has physical access to your phone, they can …
Minimum Age to Use Carrots
If you live in a country in the European Economic Area (which includes the European Union), and any other included country or territory (collectively referred to as the European Region), you must be at least 16 years old (or such greater age required in your country) to register for and use Carrots. If you live in any other country except …
Opting Out of Product Improvement
You may opt out of data gathering for product improvement by tapping on Profile > Product improvement opt out. Please note that you may not be granted early access to product improvements if you opt out. Data that is collected Carrots collects data regarding your purchases, location, product listings and reviews. This data is used to improve the product. Such …
Carrots Privacy Policy and Terms of Use
Carrots is committed to the responsible handling of user data for the purposes of product improvement along our mission statement of “A farm in every yard in every home.” We do not sell or transfer user data to third parties period. Carrots may periodically update our Privacy Policy and Terms of Use without notice.
Credits and Coupons
You can earn credits to spend on the Carrots marketplace by referring friends to join the app. Credits are earned when your friends purchase products on Carrots. You will earn 50% of the Carrots service fee for 3 months following their initial sign up. Coupons are awarded during promotional offers. Credits You can view your available credits and access your …
Payout Accounts
You can add or remove payment methods at Profile > Payments and payouts > Payment methods. Payment methods are stored credit cards which will automatically be charged when you place an order. Adding payout methods Navigate to Profile > Payments and payouts > Payout methods > tap the Add button at the top right and fill in the required information. …