You can either move to the same type of phone, such as Android to Android, or move to a different type of phone, such as iPhone to Android. Note: If you give away or return your old phone to your mobile provider, make sure to wipe it of all your data beforehand, including the SD card if applicable. This ensures …
About Inactive Account Deletion
To maintain security, limit data retention, and protect the privacy of our users, Carrots accounts may be deleted after 120 days of inactivity. Inactivity means the user hasn’t connected to Carrots. An internet connection is required for an account to be active. If a user has Carrots open on their device, but they don’t have an internet connection, then the …
Stolen Accounts
About stolen accounts You should never share your Carrots verification code with others, not even friends or family. If you’re tricked into sharing your code and lose access to your Carrots account, read the instructions below to recover your account. If you suspect someone else is using your Carrots account, you should notify family and friends as this individual could …
How to Request Your Account Information
The request account information feature allows you to submit a request for and export a report of your WhatsApp account information and settings. The report won’t include your messages. If you want to access your messages other than in the app, you can export your chat history instead. Request report Go to Carrots Profile > Personal Information > Request account …