About stolen accounts
You should never share your Carrots verification code with others, not even friends or family. If you’re tricked into sharing your code and lose access to your Carrots account, read the instructions below to recover your account.
If you suspect someone else is using your Carrots account, you should notify family and friends as this individual could impersonate you in chats.
Want to protect your Carrots account from scams? It’s easy, just follow these steps.
- Never share the 6 digit code you received via email with others.
- Enable two-step verification.
- Tap Profile > Two-step verification > create a PIN. That’s it!
How to recover your account
Sign into Carrots with your email and verify your email by entering the 6-digit code you receive via email. You might also be asked to provide a two-step verification code. All users will be signed out of Carrots on all devices. You will be asked to reset your password and sign-in again.