You can easily search for products by tapping on Shop > search field at the top. You can enter search requests such as “Apples” or “Broccoli” and the application will return the results of your search. Carrots service area Search results are limited to the products that are within your specified distance. If you are within a Carrots service area, …
About Changing Phones
You can either move to the same type of phone, such as Android to Android, or move to a different type of phone, such as iPhone to Android. Note: If you give away or return your old phone to your mobile provider, make sure to wipe it of all your data beforehand, including the SD card if applicable. This ensures …
About Inactive Account Deletion
To maintain security, limit data retention, and protect the privacy of our users, Carrots accounts may be deleted after 120 days of inactivity. Inactivity means the user hasn’t connected to Carrots. An internet connection is required for an account to be active. If a user has Carrots open on their device, but they don’t have an internet connection, then the …
Stolen Accounts
About stolen accounts You should never share your Carrots verification code with others, not even friends or family. If you’re tricked into sharing your code and lose access to your Carrots account, read the instructions below to recover your account. If you suspect someone else is using your Carrots account, you should notify family and friends as this individual could …
How to Request Your Account Information
The request account information feature allows you to submit a request for and export a report of your WhatsApp account information and settings. The report won’t include your messages. If you want to access your messages other than in the app, you can export your chat history instead. Request report Go to Carrots Profile > Personal Information > Request account …
How to Manage Two-Step Verification Settings
You can manage two-step verification settings in your Carrots account. You have the option to enable or disable this feature, change the PIN or update the email address associated with two-step verification. Enable two-step verification Open Carrots Profile. Tap Two-step verification > Enable. Enter a six-digit PIN of your choice and confirm it. Provide an email address you can access …
How to Reset Your Two-Step Verification PIN
There are several options to reset your two-step verification PIN. Reset PIN with an email address If you provided an email address when you set up two-step verification, you can reset the PIN immediately by requesting a reset link. To reset the PIN: Open Carrots > tap Forgot PIN? > Send Email. A reset link will be sent to the …
About Two-Step Verification
Two-step verification is an optional feature that adds more security to your Carrots account. You’ll see the two-step verification screen after you successfully register your email on Carrots. You can learn how to enable two-step verification in the article (insert link to previous article). When you enable two-step verification, you have the option to enter your email address. This allows …
About Registration and Two-Step Verification
When you create a Carrots account, you’ll see two different screens: Registration: This screen appears when you’re creating a new account. To confirm that you own the email, you’ll be prompted to enter a 6-digit registration code sent to you via email. Verifying your email with a registration code is the only way you can activate your account, and you …
How to Update Carrots
You can easily update Carrots from your phone’s application store. We encourage you to always use the latest version of Carrots. Latest versions contain the newest features and bug fixes. Android Go to the Google Play Store and search for Carrots. Tap Update next to Carrots. iPhone Go to the App Store and search for Carrots. Tap UPDATE next to …