There are several options to reset your two-step verification PIN.
Reset PIN with an email address
If you provided an email address when you set up two-step verification, you can reset the PIN immediately by requesting a reset link.
To reset the PIN:
- Open Carrots > tap Forgot PIN? > Send Email. A reset link will be sent to the email address you provided.
- In the email, follow the reset link and tap CONFIRM.
- Open Carrots > tap Forgot PIN? > Reset.
Keep in mind, deleting or reinstalling Carrots won’t disable or reset the PIN for two-step verification.
Reset PIN without an email address
You’ll need to contact customer support to reset the PIN if:
- You didn’t provide an email address to reset the PIN.
- You forgot the email address to reset the PIN.
After the 7-day period, open Carrots > tap Forgot PIN? > Reset.
Note: For security purposes, there isn’t an option for us to speed up the 7-day timeframe or disable your account after two-step verification is enabled. The two-step verification PIN is different from the 6-digit registration code you receive via SMS or phone call.