Carrots’ Community Standards

Creating a world where anyone can truly belong requires a foundation of trust grounded in consistent expectations of Farmer and Shopper behavior. We’ve established these Community Standards to help guide behavior and codify the values that underpin our community.

This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.

Safety

Your Carrots experience begins the moment you embrace local community. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Carrots is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Security

Our Carrots community members share the foods they have produced in their homes, farms, neighborhoods and communities. We ask you to take great care with the food in your care as this will be ingested by others.

Spam, phishing, or fraud

You should not make transactions outside of Carrots’ payments system; commit purchase fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Fairness

The Carrots community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if we can truly belong.

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

What is Carrots’ Nondiscrimination Policy?

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Disturbing the surrounding community

Growing food at your home is a responsibility and the effect it has on the surrounding community should be taken into consideration. You should not disturb common spaces, treat neighbors as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.

Authenticity

Your Carrots experiences should be full of delightful moments and delicious food. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself

You should not provide a false name or date of birth, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your product listings

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your product listing, substitute one product listing for another, set up fake or fraudulent product listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and edibility issues.

Reliability

Every Carrots product listing is unique and each detail specific to a farm, home, a neighborhood, and a Farmer. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the farm, or in the expectations we set.

Providing inedible food

You should not grow or cultivate food in spaces with sub-standard cleanliness. You should not provide foods that are below reasonable expectations (e.g. wilted, rotting, or unripe foods).

Breaking commitments

Absent extenuating circumstances, you should not fail to deliver foods after an order has been placed. cancel after the deadline set in the relevant cancellation policy. You should also not fail to pay for the goods and services provided on the Carrots platform.

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during purchases or throughout a stay, fail to provide an adequate point of contact for Farmers, or refuse to participate in our resolution process.