Carrots’ Review Policy

In order to build a platform of trust, we need to ensure that reviews on Carrots are useful, informative, and do not expose our community to harm. Therefore, Carrots expects that all reviews adhere to the following:

  1. Reviews should not violate our content policy.

Some content is never allowed on Carrots. Read Carrots’ Content Policy.

  1. Reviews should be unbiased.

Reviews are most helpful when they provide unbiased information. Therefore, we don't allow individuals or entities who own or are affiliated with a Product listing or experience to post reviews of their business, nor do we allow individuals who are confirmed to offer competing Product listings or experiences to post reviews of their direct competitors.

You are not allowed to incentivize positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.

You are also not allowed to accept fake reservations in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.

  1. Reviews should be relevant.

Keep your reviews relevant to Carrots and your stay or experience. Other Farmers and Shoppers are reading your reviews to learn about the Farmer and Product listing. Reviews that are off-topic are distracting and don’t help our Shoppers make informed purchase decisions. For this reason, reviews should focus on your interactions with other community members and your experience of the Farm or Product listing.

To keep reviews relevant, we recommend avoiding the following:

  • Commentary about a person’s social, political or religious views
  • Profanity, name calling, and assumptions about a person’s character or personality
  • Content that refers to circumstances entirely outside of another’s control
  • Content about services not related to Carrots (ex. an airline, rideshare, restaurant, etc)
  • Commentary about past Carrots purchases, Farmers, or Shoppers, or about the Carrots product where it does not relate to the Product listing, Farmer or Shopper you are rating

When we receive a report of a review that violates this policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of responsible account(s).

Reporting a review that violates this policy

To report a review for violating Carrots’ review policy, contact us.

If you feel a review is untrue

While we encourage and expect all community members to post reviews that contain objective and accurate information, Carrots does not mediate disputes concerning truth or fairness. We expect the author of the review to stand behind the content of their review. Learn how to respond to a review.

You can post a public response to reviews that others leave for you, but you can't remove them. Reviews are only removed if they violate our Review Policy. If you would like to dispute a review, you can report a review that you believe goes against the policy.

If you’d like to respond to a review with additional information, to provide your own perspective of a situation, or to address feedback given, you can leave a response within 30 days of when the review was written. If you choose to leave a response, be sure to follow our Review Policy and provide relevant comments for future Farmers and Shoppers.

To respond to a recent review:

  1. From a web browser, go to your Reviews
  2. Select Reviews About You
  3. Find the review you’d like to respond to and select Leave a Response

Review responses will be posted immediately after you publish them, and they cannot be edited once posted.

For more information on how we investigate and moderate review disputes, read about Carrots’ Dispute Moderation for Reviews.