Carrots’ Dispute Moderation for Reviews

  • Moderating for bias
  • Moderating for relevance
  • Moderating for canceled reservations

As the Carrots community and product continue to grow, we remain committed to updating this policy when necessary to help ensure that reviews reflect the honest, first-hand experiences of our Farmers and Shoppers.

Removal of reviews

We believe that a healthy review system is one that respects and protects our community’s genuine feedback. For that reason, we take the removal of any review very seriously. You can read Carrots’ Review Policy in full, but in short, this means a review will be removed if:

  • The review is in violation of Carrots’ Content Policy,
  • The review is biased, or
  • The review is irrelevant to the author’s experience on Carrots.

Moderating for bias

Our community benefits most when reviews present an unbiased picture of the member’s experience. Carrots removes reviews when they exhibit inappropriate bias - for example because the reviewer is attempting to extort the person being reviewed, has a conflict of interest, or competes with the person being reviewed.

Extortion or incentivization

Any attempt to use reviews or review responses to force a person to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.

People who use Carrots aren’t allowed to tie positive reviews to promises of compensation or to threaten negative reviews if a desired outcome is not met. Violations may result in the restriction, suspension or termination of your Carrots account.

This policy prohibits:

  • Shoppers threatening to use reviews or ratings in an attempt to force a Farmer to provide refunds, additional compensation, or a reciprocal positive review.
  • Farmers requiring a Shopper to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or a reciprocal review.
  • Farmers or Shoppers asking someone to take specific actions related to a review in exchange for the resolution of a dispute.

This policy does not prohibit:

  • A Shopper from contacting a Farmer with a problem prior to leaving a review.
  • A Farmer or Shopper seeking refunds or additional payment and leaving a review - where that review is not used as a threat to sway the outcome of a resolution.
  • A Farmer from asking a Shopper to leave an honest positive review or rating reflecting a positive experience.
  • A Farmer or Shopper from revising a review within the time constraints for revision.

Conflict of interest

We will remove reviews where there are signals that the reservation was made for the sole purpose of inflating a person’s overall rating, or where we suspect that the product delivery never occurred.

Accepting fake reservations in exchange for a positive review, using a second account to review yourself or your own Product listing, or providing something of value in exchange for positive reviews, are not allowed. Violations may result in the restriction, suspension or termination of your Carrots account.

Competitor reviews

Reviews written by competitors - for example competing businesses, Product listings or experiences - for the purpose of dissuading others from purchasing those Product listings or driving business to other Product listings, is not allowed. Violations may result in the restriction, suspension or termination of your Carrots account.

Moderating for relevance

Reviews provide community members with information and insights that help them make better purchase decisions. Reviews are most helpful when reviewers accurately recount their experience and provide their honest opinions.

Where a review contains information that is unrelated to a purchase as a Shopper, or is focused on something beyond the control of the person being reviewed, our moderation team will weigh the relevance of the review by assessing:

  1. Does the review recount the reviewer's experience and provide their personal perspective?
  2. Is the review helpful to other members of the Carrots community? Does it provide essential information about a Farmer or Shopper, Product listing, or experience that would help others make more informed purchase decisions?

If Carrots determines that the review contains no relevant information about a Farmer, Product listing, or experience, the review will be removed. Reviews that contain mostly irrelevant information are also subject to removal, but only where the otherwise relevant information would not be expected to meaningfully inform the purchase decisions of other community members.