Frequently Asked Questions

You can easily update Carrots from your phone’s application store. We encourage you to always use the latest version of Carrots. Latest versions contain the newest features and bug fixes.

Android

Go to the Google Play Store and search for Carrots. Tap Update next to Carrots.

iPhone

Go to the App Store and search for Carrots. Tap UPDATE next to Carrots.

We provide support for and recommend using the following devices:

• Android running OS 9 and newer
• iPhone running iOS 12 and newer

Once you have one of these devices, install Carrots by downloading from the Google Play Store or the App Store.

You can manage two-step verification settings in your Carrots account. You have the option to enable or disable this feature, change the PIN or update the email address associated with two-step verification.

Enable two-step verification

1. Open Carrots Profile.
2. Tap Two-step verification > Enable.
3. Enter a six-digit PIN of your choice and confirm it.
4. Provide an email address you can access or tap Skip if you don’t want to add an email address. We recommend adding an email address as this allows you to reset two-step verification, and helps safeguard your account.
5. Tap Next.
6. Confirm the email address and tap Save or Done.

If you don’t add an email address and you forget your PIN, you’ll have to contact customer support before you can reset your PIN. Since we don’t verify this email address to confirm its accuracy, make sure you provide an accurate email address you can access.

Disable two-step verification:

1. Open Carrots Profile. 
2. Tap Account > Two-step verification > Disable > Disable.

Change your two-step verification PIN

1. Open Carrots Profile. 
2. Tap Two-step verification > Change PIN.

Add an email address

1. Open Carrots Profile.
2. Tap Two-step verification > Add Email Address.

Change an email address

1. Open Carrots Profile.

Tap Two-step verification > Change Email Address.

There are several options to reset your two-step verification PIN.

Reset PIN with an email address

If you provided an email address when you set up two-step verification, you can reset the PIN immediately by requesting a reset link. 

To reset the PIN: 

1. Open Carrots > tap Forgot PIN? > Send Email. A reset link will be sent to the email address you provided. 
2. In the email, follow the reset link and tap CONFIRM.
3. Open Carrots > tap Forgot PIN? > Reset.

Keep in mind, deleting or reinstalling Carrots won’t disable or reset the PIN for two-step verification.

Reset PIN without an email address

You’ll need to contact customer support to reset the PIN if: 

• You didn’t provide an email address to reset the PIN.
• You forgot the email address to reset the PIN.

After the 7-day period, open Carrots > tap Forgot PIN? > Reset.

Note: For security purposes, there isn’t an option for us to speed up the 7-day timeframe or disable your account after two-step verification is enabled. The two-step verification PIN is different from the 6-digit registration code you receive via SMS or phone call.

Two-step verification is an optional feature that adds more security to your Carrots account. You’ll see the two-step verification screen after you successfully register your email on Carrots. You can learn how to enable two-step verification in the article (insert link to previous article). 

When you enable two-step verification, you have the option to enter your email address. This allows Carrots to email you a reset link in case you ever forget your PIN, and also helps safeguard your account. 

To help you remember your PIN, Carrots will prompt you to periodically enter your PIN. Unfortunately, there isn’t an option to disable this without disabling the two-step verification feature. 

Note: The two-step verification PIN is different from the 6-digit registration code you receive via email. You can learn more about registration in this article.

When you create a Carrots account, you’ll see two different screens: 

• Registration: This screen appears when you’re creating a new account. To confirm that you own the email, you’ll be prompted to enter a 6-digit registration code sent to you via email. Verifying your email with a registration code is the only way you can activate your account, and you must be able to receive the code on your email.
• Two-step verification: This screen appears after you successfully register your email on Carrots. Two-step verification is an optional feature that adds more security to your Carrots account. When enabling this feature, you create and confirm a unique PIN that’s required to access your account. The two-step verification PIN is different from the 6-digit registration code you receive via email. You can learn more about two-step verification in this article (insert next article link). 

If you forgot your PIN and you’ve successfully registered your email on Carrots, tap Forgot PIN?> Disable to access your account.

You can either move to the same type of phone, such as Android to Android, or move to a different type of phone, such as iPhone to Android.

Note: If you give away or return your old phone to your mobile provider, make sure to wipe it of all your data beforehand, including the SD card if applicable. This ensures none of your private data will fall into someone else’s hands.

To maintain security, limit data retention, and protect the privacy of our users, Carrots accounts may be deleted after 120 days of inactivity. Inactivity means the user hasn’t connected to Carrots.

An internet connection is required for an account to be active. If a user has Carrots open on their device, but they don’t have an internet connection, then the account will be inactive.

Content stored locally on a user’s device prior to account deletion will remain until Carrots is deleted from the device. When a user reregisters for Carrots on the same device, their locally stored content will reappear.

About stolen accounts

You should never share your Carrots verification code with others, not even friends or family. If you’re tricked into sharing your code and lose access to your Carrots account, read the instructions below to recover your account.

If you suspect someone else is using your Carrots account, you should notify family and friends as this individual could impersonate you in chats.

Want to protect your Carrots account from scams? It’s easy, just follow these steps.

1. Never share the 6 digit code you received via email with others.
2. Enable two-step verification.
   1. Tap Profile > Two-step verification > create a PIN. That’s it!

How to recover your account

Sign into Carrots with your email and verify your email by entering the 6-digit code you receive via email. You might also be asked to provide a two-step verification code. All users will be signed out of Carrots on all devices. You will be asked to reset your password and sign-in again.

The request account information feature allows you to submit a request for and export a report of your WhatsApp account information and settings. The report won’t include your messages. If you want to access your messages other than in the app, you can export your chat history instead. 

Request report

1. Go to Carrots Profile > Personal Information > Request account info.
2. Tap Request report. The screen will update to state Request sent.

Your report will typically be available three days after the date you requested it. You can refer to the Ready by date while waiting for your report. 

Note:

• Once you request a report, you can’t undo or cancel your pending request.
• If you change your phone number or delete your account, your pending request will be voided and you’ll have to request another report.

Download and export report

When the report is available to download, you’ll receive a Carrots notification on your phone, stating “Your account info report is now available”. The Request account info screen in Carrots will tell you the amount of time you have to download the report before it’s deleted from our servers. Because this report contains your information, you should be careful about storing, sending, or uploading it to any other services.

1. Go to Carrots Profile > Personal Information > Request account info.
2. Tap Download report. A ZIP file will be downloaded to your phone, which includes HTML and JSON files.
3. Once the file is downloaded, tap Export report > EXPORT or Export Report. You’ll be unable to view the downloaded report within Carrots.
4. In the share tray that appears, tap the external app you want to export your report to. For example, you can email a copy of the report to yourself.

After you download the report to your phone, you’ll have the option to permanently delete the downloaded copy from your phone by tapping Delete report > DELETE or Delete Report on the Request account infoscreen. Deleting the report won’t delete any of your Carrots account data.

The Carrots app provides functionality to have products ordered and delivered automatically on a set schedule. Carrots hosts farms of all sizes and capabilities, as such the availability of the supply of any particular product can vary greatly. Recurring deliveries will need to be requested and confirmed by farmers prior to automatic deliveries commencing. Further, some products may not offer recurring deliveries for the entire year, or at all.

Requesting a recurring delivery from the basket

To facilitate a convenient recurring delivery request from multiple farmers, you can add all the products which you desire to be auto delivered to your basket and tap on the “Request recurring delivery” button found at Basket > Request recurring delivery. You will be prompted to select which products you would like to add to the request and presented with available dates for delivery.

Note: It is possible that not all products will be available for delivery on the same day. In this case, your order will be delivered on separate days as per the farmer’s or Carrots’ availability to deliver.

Requesting a recurring delivery from purchase history

You can also select a previous order from the purchase history screen. Tap Profile > Purchase history and tap on the order you desire to have scheduled for recurring delivery. Tap the “Request recurring delivery” button. You will be prompted to select which products you would like to add to the request and presented with available dates for delivery.

The Carrots app is designed as a marketplace for consumers to purchase locally grown foods from local farmers. You can browse products for sale by initiating a search at Shop > search field at the top.

Adding a product to your basket

After selecting a product to purchase, you can tap on the product to navigate to the product listing. At the bottom of your screen you’ll see a quantity field and an “Add to basket” button. Select the quantity you desire to purchase and then tap on the “Add to basket”  button to add the product to your basket. You can view the products in your basket by navigating to Basket.

Completing your purchase

From the Basket screen, you can tap the “Checkout” button to proceed to the checkout screen. From the checkout screen you will be able to select your payment method, your order can be completed by tapping on the “Purchase” button.

Products are reviewed by consumers on a number of topics. These topics include accuracy, flavor, appearance, freshness and value.

Leaving a review

You can leave a review on your order after the order has been delivered. Tap on Profile > Purchase history > tap on order > Review products > Select the check mark next to the products you want to review.

After performing a search at Shop > Search field the results of the search will be displayed. Each of these results is a product listing. Listings are comprised of photos of the product, a description of the product, product reviews and other related information.

Quality indicators

Quality indicators are shown towards the top of the listing below the photos and describe which techniques were used in the farming of this product. A list of quality indicators follows:

1. Certified organic (need to make an icon)
   1. Certified organic through an accredited certifying agent.
2. Organically grown
   1. This  product is produced using standards set by the USDA for organic produce, but may not be certified.
3. Non GMO
   1. This product is grown using non-GMO seed.
4. Heirloom seed
   1. This product is grown using Heirloom seed.
5. Symbiotically grown
   1. This product is grown using a symbiotic method of farming wherein different compatible organisms are grown together to benefit from the natural byproducts that each produces. For example, fish raised in hydroponic farms.
6. Hydroponically grown
   1. This product was grown using hydroponic farming practices.
7. Small farm
   1. This product was grown on a farm which generates less than $250,000 USD per year and is classified by the USDA as a “very small farm.”
8. Sustainably grown
   1. This product was grown on a farm which utilizes practices to meet society’s food needs in the present without compromising the ability of future generations to meet their own needs.
9. Farmer delivery available
   1. This product is within a delivery radius of the farm where it was grown.
10. Carrots delivery available (make icon)
    1. You are within the Carrots service radius to have this product delivered to your door.
11. Grown without pesticides
    1. Grown without the use of synthetic pesticides.
12. Grown without herbicides
    1. Grown without the use of synthetic herbicides.
13. Net-zero carbon emissions farm
    1. Grown of a farm that has net-zero CO2 emissions.

Farmers

Product listings are associated with specific Farmers. The Farmers grow the food items and place them on Carrots for sale. A link to the Farmers profile is in each listing they have posted. You can view their profile to see all products they have listed for sale.

You can easily search for products by tapping on Shop > search field at the top. You can enter search requests such as “Apples” or “Broccoli” and the application will return the results of your search.

Carrots service area

Search results are limited to the products that are within your specified distance. If you are within a Carrots service area, then the products which we can deliver to your door will be highlighted with the Carrots service area icon. You may also apply a search filter to only shown products delivered by Carrots.

Farmer service area

Search results are limited to the products that are within your specified distance. If you are within a Farmer’s service area, then the products which the Farmer can deliver to your door will be highlighted with the Farmer service area icon. You may also apply a search filter to only shown products delivered by Farmers.

Search filters

You may apply a wide range of filters to your product search query to return more specific results. For example, you can select a “Fruits” filter and only return results that are fruits. Filters can be accessed by tapping Shop > Submitting a search in the field at the top > and tapping the Search filter icon at the top right once the results have loaded.

You can manage your schedule by tapping Calendar. The calendar screen allows a birds eye view of your upcoming orders in a calendar format. Below the main calendar, you can see a list of upcoming orders. You can click on the individual orders to get more information. 

Scheduled order fulfilment

It’s important to stay on top of your order schedule to ensure you continue to receive positive reviews. There will be three types of fulfilment depending on your settings. Orders may be fulfilled via:

1. Pick up.
2. Farmer delivery.
3. Carrots delivery.

You can learn more about these fulfilment methods here.

Delivery by Carrots requires the products to be dropped off at the Carrots drop off locations. Shoppers don’t need to worry about this step as this is an interaction point for Carrots and Farmers.

Dropping orders off at a Carrots drop off point

You can find your closest Carrots drop off point in your application. From the farmers side of the Carrots application, tap on Farm > “Carrots drop off” button at the top of screen to get a list of your nearest locations and navigation instructions.

There are three delivery methods available to Carrots shoppers, delivery by Farmers, delivery by Carrots or local pickup. If you are close to the farmer they may offer an option to deliver your order directly to your door. If you live within a Carrots delivery zone you can have your produce delivered to your door through Carrots delivery. If neither of these options are available for you, you can opt to pick your order up directly from the farmer. Your available options will be displayed during checkout.

Carrots delivery zones

Carrots delivery zones are a radius around the Carrots “Drop off points” that are within range for our drivers to deliver your order. Our drivers deliver orders on a set schedule and when you place an order with a farmer, it will be delivered on the next scheduled delivery day.  If this option is available on your order, it will be displayed during checkout.

Farmer delivery zones

Farmers have the option to deliver local orders within a specified range around their farm. This is ideal for communities outside the range of the Carrots delivery zones. If this option is available on your order, it will be displayed during checkout.

Pickup

You may also opt to pick the order up yourself at the Farmer’s pick up location. If this is an option it will be displayed during checkout.

Note: Not all Farmers offer pickup and those that do may have a specific schedule when pickup is available. Be sure to check this prior to selecting pickup as your delivery method.

To initiate the product listing creation process tap on Profile > Create a product listing and provide the requested information. You will need to verify your identity prior to completing your product listing. The identity verification is a one-time process and you won’t need to repeat it once you’re verified. Identity verification provides peace of mind for consumers and ensures the safety of the marketplace.

Initiate a product listing

To initiate the process to become a Farmer tap on Profile > Create a product listing > Create a new product, alternatively you can select to duplicate a previous product you’ve made so you don’t have to enter all your information again. Follow the prompts through to the end and complete your identity verification, that’s it! The identity verification is a one-time process and you won’t need to repeat it once you’re verified. You will need to have the following information for each of the steps shown to complete your listing:

1. Availability/season and type for your product.
   1. Is your product available year round? Is it seasonal? You’ll put that information here.
   2. What type of product are you selling? Is it a vegetable, fruit, meat etc.?
2. Product location.
   1. If you’re offering pickup to consumers then you’ll want to add the pickup location/s here. You can add more than one location and pickup time for each product. This is useful if you will be available at different locations throughout the week.
3. Farming practices
   1. This is where you get to make your product shine! Select any of the quality indicators that make your product special. Details on each indicator is provided here.
   2. Note: Certified organic and Net-zero emission quality indicators will require additional verification prior to being displayed on your listing.
4. Photos of your product, make them as pretty as possible!
   1. Here are some tips on how to take good photos of fruits and vegetables, as well as tips on how to take good photos of meat.
5. Give your product a name and description
   1. You can get creative here, instead of “Apples” you might name them something like “Jane’s Honey Crisp Apples”
   2. Add a mouthwatering product description.
6. Delivery and pickup options
   1. Do you deliver locally around your farm? Can customers come to your farm or farmer’s stand and pick up their orders? Add those details here.
7. Product price and quantity
   1. How do you charge for your product? Is it per unit or by weight?
   2. Do you have a limited supply each harvest? Or can you produce continuously year round?
8. Verify identity
   1. That’s it! Now you’re ready to verify your identity and start selling. The identity verification process usually takes less than 24 hours, but can take as long as 7 days depending on the volume of applicants.

All products listed for sale on the Carrots application are produced by local farms. Any user can become a Farmer by listing products for sale on the marketplace. Becoming a Farmer is easy and happens automatically simply by listing a product for sale. Users must complete the identity verification process prior to completing a product listing.

You can earn credits to spend on the Carrots marketplace by referring friends to join the app. Credits are earned when your friends purchase products on Carrots. You will earn 50% of the Carrots service fee for 3 months following their initial sign up. Coupons are awarded during promotional offers. 

Credits

You can view your available credits and access your referral link by navigating to Profile > Payments and payouts > Credits and coupons. You will see your available credit reflected in USD under the Referral bonuses header.

Coupons

Navigate to Profile > Payments and payouts > Credits and coupons > Coupons to see any coupons you have available on your account. 

Referral link

Navigate to Profile > Payments and payouts > Credits and coupons and tap on the “Share your link” button to copy the link  to your clipboard.

You can add or remove payment methods at Profile > Payments and payouts > Payment methods. Payment methods are stored credit cards which will automatically be charged when you place an order.

Adding payout methods

Navigate to Profile > Payments and payouts > Payout methods > tap the Add button at the top right and fill in the required information.

Removing payout methods

Navigate to Profile > Payments and payouts > Payout methods and tap the “Edit” button on the payout method you want to delete. You will find a “Delete” button on the following screen. Note: You cannot delete the default payout method.

Setting a payout method as default

Navigate to Profile > Payments and payouts > Payout methods and tap on the “Edit” button on the payout method you want to Set as default. You will find a “Set as default” toggle on the following screen.

You can add or remove payment methods at Profile > Payments and payouts > Payment methods. Payment methods are stored credit cards which will automatically be charged when you place an order.

Adding payment methods

Navigate to Profile > Payments and payouts > Payment methods > Add payment method and fill in the required information.

Removing payment methods

Navigate to Profile > Payments and payouts > Payment methods and tap on the payment method you want to delete. You will find a “Delete” button on the following screen.

Setting a payment method as default

Navigate to Profile > Payments and payouts > Payment methods and tap on the payment method you want to Set as default. You will find a “Set as default” toggle on the following screen.

Suicide hotlines provide help to those in need. Contact a hotline if you need support yourself or need help supporting a friend. If you’re concerned about a friend, please encourage the person to contact a hotline as well.

United States

National Suicide Prevention Lifeline 

http://www.suicidepreventionlifeline.org

Phone: 1 800 273 TALK (8255) 

Lifeline Crisis Chat 

http://www.suicidepreventionlifeline.org/gethelp/lifelinechat.aspx

Veterans/Military Crisis Line (for active U.S. service members, veterans, and family members) 

http://www.veteranscrisisline.net

Phone: 1 800 273 8255, Press 1 

SMS: 838255 

The Trevor Project (for LGBT youth, friends and family members) 

http://www.thetrevorproject.org

Phone: 1 866 488 73865 

Worldwide

Befrienders 

http://www.befrienders.org

Australia

Lifeline Australia 

http://www.lifeline.org.au

Phone: 13 11 14 

Kids Helpline 

http://www.kidshelp.com.au

Phone: 1800 55 1800 

Headspace 

http://www.eheadspace.org.au

Phone: 1800 650 890 

Austria

Rat auf Draht 

http://rataufdraht.orf.at

Phone: 147

TelefonSeelsorge – Notruf 142 

http://www.telefonseelsorge.at

Phone: 142 (24 Stunden täglich) 

Email: https://onlineberatung-telefonseelsorge.at (chat & mail) 

Belgium

Centrum Ter Preventie Van Zelfdoding 

http://www.zelfmoord1813.be

Phone: 1813 

Brazil / Portugal

CVV 

http://www.cvv.org.br

Phone: 188 

Email: atendimento@cvv.org.br 

Canada

Kids Help Phone (for youth under 20) 

Phone: 1 800 6686868 

For people over 20, find a crisis centre that serves your area: 

http://suicideprevention.ca/thinking-aboutsuicide/find-a-crisis-centre

Czech Republic

Linka bezpečí 

www.linkabezpeci.cz

Phone: 116 111 

Pražská linka důvěry 

http://www.csspraha.cz/linka-duvery

Phone: 222 580 697 

Linka důvěry Ostrava 

http://www.mnof.cz/linka_duvery

Phone: 596 618 908 

Phone: 737 267 939 

Linka duševní tísně Most 

http://www.mostknadeji.eu/linka-dusevni-tisne

Phone: 476 701 444 

Skype: ldt.most 

Linka důvěry DKC 

http://dkc.cz/linka_duvery.php

Phone: 241 484 149 

Skype: ld_dkc 

Linka bezpečí 

http://www.linkabezpeci.cz

Phone: 116111 (děti a mládež) 

Denmark

Livslinien 

http://www.livslinien.dk

Phone: 70 201 201 

Børne 

https://bornetelefonen.dk/ring

Phone: 116 111 (Child Helpline is open daily from 11:00-23:00.) 

Finland

Suomen Mielenterveysseura 

http://www.e-mielenterveys.fi/en/

Phone: 01019 5202 

France

S.O.S Amitié 

http://www.sos-amitie.org

Phone: 01 42 96 26 26 

Germany

Telefonseelsorge 

http://www.telefonseelsorge.de

Phone: 0800 111 0 111 

Phone: 0800 111 0 222 

Nummer gegen Kummer 

https://www.nummergegenkummer.de

Phone: 0800 111 0 550 (adults) 

Phone: 0800 111 0 333 (children) 

Greece

Klimaka NGO 

http://www.klimaka.org.gr

Suicide Help Greece 

http://www.suicide-help.gr

Phone: 1018 

Hong Kong

The Samaritan Befrienders Hong Kong 

http://www.help4suicide.com.hk

The Samaritan Befrienders Hong Kong 

http://www.sbhk.org.hk

Phone: 2389 2222 

The Samaritans Hong Kong 

http://www.samaritans.org.hk

Phone: 2896 0000 

Hungary

Magyar Lelki Elsősegély Telefonszolgálatok Szövetsége 

http://www.sos505.hu

Phone: 116 123 

Email: sos@sos505.hu 

Kek Vonal 

Phone: 116-111 

India

AASRA 

http://www.aasra.info

Phone: 91-22-27546669 

Phone: 91-22-27546667 

Email: aasrahelpline@yahoo.com 

Israel

ERAN 

http://www.eran.org.il

Phone: Free call within Israel: 1201 

Phone: Out of Israel: 972-76-8844400 

SAHAR (Emotional support chat line)(Hebrew) 

http://www.sahar.org.il

SAHAR (Emotional support chat line)(Arabic) 

http://www.sahar.org.il/?categoryId=63068

Italy

Telefono Azzurro 

www.azzurro.it

Phone: 19696 

Telefono Amico 

http://www.telefonoamico.it

Phone: 199 284 284 

Latvia

Skalbes 

http://www.skalbes.lv

Phone: 371 67222922 

Phone: 371 27722292 

Lithuania

Lithuanian Association of Emotional Support Lines 

http://www.klausau.lt

Vaikų linija (Child line) 

http://www.vaikulinija.lt

Phone: 116 111 

Jaunimo linija (Youth line) 

http://www.jaunimolinija.lt/laiskai/

Phone: 8 800 28888 

Vilties linija (Hope line) 

http://www.kpsc.lt/vilties_linija.html

Phone: 116 123 

Email: vilties.linija@gmail.com 

Pagalbos moterims linija (Women’s line) 

http://www.moteriai.lt

Phone: 8 800 66366 

Email: pagalba@moteriai.lt 

Linija Doverija (Support for Russian-speaking clients) 

Phone: 8 800 77277 

Luxembourg

SOS Détresse – Hëllef iwwer Telefon 

http://www.454545.lu

Phone: 454545 

Kanner-Jugendtelefon 

http://www.kjt.lu

Phone: 116 111 

Mexico

Consejo Ciudadano 

http://consejociudadanomx.org

Phone: 55 5533-5533 

Instituto Hispanoamericano de Suicidologia, A.C 

Phone: +5255 46313300 

Email: info@suicidiologia.com.mx 

Netherlands

Foundation 113Online 

http://www.113online.nl

Phone: 0900-113 0 113 

New Zealand

National Depression Initiative 

http://www.depression.org.nz

The Lowdown 

http://www.thelowdown.co.nz

Phone: 0800 111 757 

SMS: 5626 

Email: team@thelowdown.co.nz 

Youthline http://www.youthline.co.nz

Phone: 0800 376633 

SMS: 234 

Email: talk@youthline.co.nz 

Email: parenttalk@youthline.co.nz 

Norway

Kirkens SOS 

http://www.kirkens-sos.no

Phone: 815 33 300 

Poland

Fundacja Dzieci Niczyje 

http://www.116111.pl/napisz

Phone: 116 111 

Serbia

Centar Srce 

http://www.centarsrce.org

Phone: 0800 300 303 

Email: vanja@centarsrce.org 

Singapore

Samaritans of Singapore (SOS) 

http://samaritans.org.sg

Phone: 1800 221 4444 

Email: pat@samaritans.org.sg 

South Africa

The South African Depression and Anxiety Group (SADAG) 

http://www.sadag.org

Phone: 0800 567 567 

SMS: 31393 

South Korea

중앙자살예방센터 (Korea Suicide Prevention Center) 

www.spckorea.or.kr

Phone: +82 2-2203-0053 

Email: spc@spckorea.or.kr 

HopeClick 

http://www.hopeclick.or.kr

보건복지부 보건복지콜센터 (Ministry of Health & Welfare Call Center) 

Phone: 129 (24시간 위기상담 / 24 hour hotline) 

정신건강증진센터 정신건강위기상담전화 (Mental Health Center Crisis Counseling) 

Phone: 1577-0199 (24시간 위기상담 / 24 hour hotline) 

Spain

Teléfono de la Esperanza 

http://telefonodelaesperanza.org

Phone: 902500002 

Switzerland

Tel 143 – La Main Tendue – Die Dargebotene Hand – Telefono Amico 

http://www.143.ch

Phone: 143 

Taiwan

Taiwan Suicide Prevention Center 

http://www.tspc.tw

Phone: 0800 788 995 

Email: tspc-fb@tsos.org.tw 

United Kingdom / Ireland

Samaritans 

http://www.samaritans.org

Phone: 116 123 Email: jo@samaritans.org

You can better secure your Carrots account by following these tips:

• Never share your registration code or two-step verification PIN with others.
• Enable two-step verification and provide an email address in case you forget your PIN.
• Set a device code.
• Be aware of who has physical access to your phone. If someone has physical access to your phone, they can use your Carrots account without your permission.

We recommend you share this advice with friends and family to help secure their Carrots accounts.Note: If you receive an email to reset the two-step verification PIN or registration code but didn’t request this, don’t click on the link. Someone could be attempting to access your account on Carrots.

If you live in a country in the European Economic Area (which includes the European Union), and any other included country or territory (collectively referred to as the European Region), you must be at least 16 years old (or such greater age required in your country) to register for and use Carrots.

If you live in any other country except those in the European Region, you must be at least 13 years old (or such greater age required in your country) to register for and use Carrots.

Please refer to our Terms of Service for more information.

Note:

• Creating an account with false information is a violation of our Terms.
• Registering an account on behalf of someone who is underage is also a violation of our Terms.

Reporting an underage child

If you’d like to report an account belonging to someone underage, please send us an email. In your email, please provide the following documentation and redact or hide any unrelated personal information:

• Proof of parental authority (e.g., copy of birth or adoption certificate for the underage child)
• Proof of child’s date of birth (e.g., copy of birth or adoption certificate for the underage child)

We’ll promptly disable the Carrots account if it’s reasonably verifiable that the account belongs to your underage child. You won’t receive confirmation of this action. Our ability to review and take appropriate action on a report significantly improves with the completeness of the information requested above.

If the reported child’s account isn’t reasonably verifiable as belonging to an underage user, then we may not be able to take action on the account. In this case, if you’re not the parent of this child, then we strongly recommend that you encourage a parent to contact us using the instructions above.

You may opt out of data gathering for product improvement by tapping on Profile > Product improvement opt out. Please note that you may not be granted early access to product improvements if you opt out.

Data that is collected

Carrots collects data regarding your purchases, location, product listings and reviews. This data is used to improve the product. Such improvements include but are not limited to better product suggestions, farmer productivity tools and market insights.

Carrots is committed to the responsible handling of user data for the purposes of product improvement along our mission statement of “A farm in every yard in every home.” We do not sell or transfer user data to third parties period. Carrots may periodically update our Privacy Policy and Terms of Use without notice.

Powered by Carrots™ is the philanthropic arm of Carrots. Under this brand we engage in social and community projects.

Community gardens

Powered by Carrots™ is in the process of developing community gardens open to the public for the benefit of the community. 

Sustainable operations

Carrots is determined to establish sustainable net-zero carbon emissions and raise awareness on the benefits of consuming/producing local foods.

If you’re experiencing a problem, please contact our customer support and provide details and screenshots of the issue you are facing. While we do offer phone customer service, we request that you limit technical difficulties to email only.

Email: support@mycarrots.app

Welcome to the troubleshooting section. We haven’t had enough traffic in our customer support channel to populate a detailed troubleshooting guide. Unfortunately, applications tend to have some kinks that need worked out, especially during the beta phase.

To report a bug, tap Profile > Give us feedback, fill out the form and submit. If you are unable to submit a bug report within the Carrots application, please submit a report via Carrots’ support email.